Australian Luxury Jewellery House
A luxury jewellery house, scaled into structure.
0.0x
ROAS over 12 months
$1.25M incremental revenue, 645 extra conversions
Luxury Jewellery, Ecommerce·cockpit
Full operational ownership·Apr 2025 to Apr 2026 The setup
The account was running PMax and multiple Search campaigns side by side with no negatives, no placement exclusions, and no audience signals worth speaking of. Every campaign was hoovering up brand searches at brand prices while pretending to be prospecting. Conversion tracking was inaccurate, the attribution windows were wrong, and the reporting could not tell the difference between a returning brand fan and a cold prospect. The numbers looked fine on paper. The structure underneath was a mess.
The strategic call
Split brand from non brand, then segment PMax into multiple asset groups with thousands of negatives and exclusions so every campaign only chases what it is supposed to chase.
The execution
01
Forensic account history audit
Pulled 12 months of search terms, placements and asset performance to map exactly where brand traffic was being absorbed across PMax and Search. Identified every campaign and asset group inflating numbers off existing brand demand.
02
Conversion tracking rebuild
Reset conversion windows, fixed double counting between Google Ads and GA4, validated revenue values against Shopify, and reconciled attribution so every dollar reported was a dollar earned.
03
Brand vs non brand split
Carved out a dedicated brand Search campaign. Freed PMax and generic Search from chasing demand they did not earn, and gave reporting a clean view of true prospecting performance.
04
PMax segmentation
Broke PMax into multiple asset groups by product line and intent, each with its own audience signals, creative pool and geo focus. No more catch all asset group quietly eating budget.
05
Negatives and placement exclusions at scale
Built out thousands of negative keywords and placement exclusions across the account to block irrelevant queries, junk app inventory and low quality display placements.
The result
The numbers since taking over
Stack & channels
Stack
Frank
Claude
Looker Studio
GA4
Google Tag Manager